Teams at Tes Global

Leads Customer Success across ANZ, owning net revenue retention, churn reduction, renewals, cross-sell, and upsell. Transforms the function into a scalable, proactive, data-led operation through health scoring, churn prediction, playbooks, and consistent operating rhythms. Manages strategic accounts, partners with Sales, engages senior stakeholders, and leads, coaches, and develops a high-performing team while improving the post-sale customer experience.

Lead a global product support team serving schools across APAC and EMEA. Manage escalations and major incidents, improve support processes, monitor SLAs and customer satisfaction, and collaborate with Product, Engineering, Customer Success, and Sales. Use customer feedback and performance data to influence product improvements, develop documentation and training, and build a high-performance support culture focused on customer outcomes, retention, and growth.

Leads product marketing strategy and go-to-market execution for Tes’s EdTech product portfolio. Responsibilities include product positioning, messaging, demand generation, product launches, sales enablement, market and competitor analysis, data-led decision-making, and cross-functional collaboration with Product, Sales, Customer Success, and Marketing. The role also manages and develops a small marketing team while supporting customer acquisition, retention, pipeline growth, and revenue performance.