Jobs at Tes Global

Leads Customer Success across ANZ, owning net revenue retention, churn reduction, renewals, cross-sell, and upsell. Transforms the function into a scalable, proactive, data-led operation through health scoring, churn prediction, playbooks, and consistent operating rhythms. Manages strategic accounts, partners with Sales, engages senior stakeholders, and leads, coaches, and develops a high-performing team while improving the post-sale customer experience.

Lead a global product support team serving schools across APAC and EMEA. Manage escalations and major incidents, improve support processes, monitor SLAs and customer satisfaction, and collaborate with Product, Engineering, Customer Success, and Sales. Use customer feedback and performance data to influence product improvements, develop documentation and training, and build a high-performance support culture focused on customer outcomes, retention, and growth.

Leads product marketing strategy and go-to-market execution for Tes’s EdTech product portfolio. Responsibilities include product positioning, messaging, demand generation, product launches, sales enablement, market and competitor analysis, data-led decision-making, and cross-functional collaboration with Product, Sales, Customer Success, and Marketing. The role also manages and develops a small marketing team while supporting customer acquisition, retention, pipeline growth, and revenue performance.

Own new business growth for education-focused SaaS solutions across Australia and New Zealand. Responsibilities include high-volume outbound prospecting, full-cycle sales, pipeline development, stakeholder engagement with school leaders, forecasting, CRM management, target achievement, cross-selling, and collaboration with Marketing, Product, and Customer teams. The role also involves attending customer meetings, conferences, and industry events.

Serve as the technical bridge between Sales, Product, and Technology teams for the ANZ market. Lead technical discovery, demonstrations, workshops, solution architecture, tenders, RFPs, and proof-of-concept development for enterprise SaaS opportunities. Advise schools on integrations, APIs, identity management, security, and infrastructure, while coaching commercial teams and feeding customer insights into product development.

Own a high-volume portfolio of small and medium school accounts across Australia. Drive new product adoption, cross-sell and upsell Tes solutions, manage renewals, reduce churn, handle price uplift conversations, and maintain accurate Salesforce pipeline records. The role combines transactional sales, account management, customer retention, forecasting, and customer outcome delivery through frequent phone and video interactions.