Teams at Telstra

Provides specialist operational support for Telstra’s PSTN and access networks. Responsibilities include monitoring, investigating, troubleshooting, and resolving complex network faults; coordinating incidents within service levels; managing stakeholders; conducting post-incident analysis; improving network services; maintaining documentation; and mentoring team members. The role requires Ericsson AXE expertise, ITIL incident management knowledge, strong analytical skills, and participation in after-hours recall support when needed.

Manage and grow a portfolio of Business Plus customers through trusted relationships, proactive account reviews, technology needs analysis, and exceptional customer service. Identify and progress sales opportunities across telecommunications, ICT, cloud, networking, managed services, and cybersecurity. Maintain account plans, pipeline records, customer governance, and performance targets while collaborating with technical, delivery, and support teams.

Lead secure network and security sales growth across enterprise corporate and Victorian Government accounts. Build C-level relationships, develop account and opportunity strategies, identify and close complex opportunities, coordinate partners and internal teams, forecast sales in Salesforce, and position connectivity, network transformation, security, managed services, and professional services solutions.