Teams at TAL Australia

Senior Business Analyst translating regulatory and business requirements into customer-focused solutions within life insurance. The role leads current and future-state process analysis, requirements gathering, stakeholder workshops, governance and compliance improvements, change planning, and documentation. It focuses on improving customer outcomes, operational practices, business value, and adoption of new ways of working while supporting regulatory integrity and continuous improvement across TAL.

Manage end-to-end Total and Permanent Disability and Income Protection life insurance claims for AustralianSuper members. Assess eligibility, calculate benefits, communicate proactively with customers, and coordinate with medical professionals, rehabilitation providers, trustees, and internal specialists. Ensure claims comply with policy and regulatory requirements while contributing to peer reviews, process improvements, and positive customer outcomes.

Supports change delivery across the Claims business by analyzing impacts, risks, and stakeholder needs; coordinating readiness activities; developing communications and support materials; supporting leaders with adoption insights; and monitoring business readiness to improve implementation outcomes.