Teams at TAL Australia

Provide technical expertise and authorise complex Group Life, Income Protection and TPD claims. Coach claims consultants, ensure compliance with policy and legislation, support managers with reporting and stakeholder engagement, contribute to governance, quality assurance and capability development to drive consistent, best-practice claims outcomes.

Manage group life insurance claims (TPD and IP) end-to-end, delivering high-quality customer and client experiences. Assess, calculate and finalise payments, engage medical, rehab and legal specialists, participate in case conferences, and communicate regularly with stakeholders to achieve timely claim outcomes.

The Claims Consultant manages a portfolio of complex TPD claims, applying insurance legislation knowledge, collaborating with stakeholders, and ensuring quality outcomes with empathy and professionalism.