Teams at TAL Australia

Serve as the first point of contact for life insurance customers, resolving queries, completing administrative tasks, handling escalations and complaints, and following privacy and compliance requirements. Identify recurring issues, collaborate with other teams, and support colleagues while completing comprehensive training. This is a permanent, full-time hybrid role on a Monday-to-Friday rotating roster, with approximately 10 weeks of mandatory training.

Conduct outbound sales calls and manage phone and online enquiries for life insurance customers. Explain and compare insurance options, provide general advice, generate quotes, maintain accurate records, and support efficient applications. Achieve monthly sales targets and KPIs while delivering quality customer experiences, collaborating with internal teams, and working effectively in a hybrid environment.

Supports the claims journey by coordinating administration, managing low-complexity claims, resolving straightforward customer enquiries, summarizing customer and medical information, monitoring workflows, and collaborating with internal stakeholders. The role requires empathy, attention to detail, problem-solving, accurate compliance-focused work, and the ability to learn claims and medical terminology.