Search the 3 jobs at TAL Australia

The Insurance Consultant role focuses on outbound call centre sales, aiming to achieve monthly sales targets by educating clients on insurance products and guiding them through their options. Responsibilities include maintaining records, generating quotes, and providing exceptional customer experiences in a hybrid work environment.

The Dialler Analyst will design, build, and optimise outbound contact centre campaigns using Genesys Cloud CX, monitor campaign metrics, collaborate with teams, troubleshoot issues, and produce performance analysis.

The Tele-Interview Consultant engages in tele-underwriting and interviews, managing schedules while ensuring high-quality service standards. They address queries, handle escalations and complaints, and work on process improvements within TAL's customer service framework.