Jobs at TAL Australia

Provide proactive executive support to the GM and leadership team for Lifebroker: coordinate meetings, leadership rhythms, communications, events and strategic initiatives; manage confidential information; improve team processes; build cross-team relationships and enable senior leader effectiveness.

Manage a portfolio of TPD and life insurance claims, assess entitlement and liability per policy, maintain stakeholder engagement, deliver excellent customer communication, instruct third-party providers, and coach colleagues to improve case management and outcomes.

Lead design and delivery of training programs for contact centre and sales teams, identify capability gaps, enable adoption of new processes and technology, use data to drive improvement, ensure compliance and training governance, and partner with stakeholders through change.

Provide expert technical guidance on Income Protection, Life and TPD claims; review and authorise complex decisions; coach consultants; support reporting, governance, quality assurance and stakeholder engagement to ensure claims comply with policy and frameworks.

Provide technical expertise and oversight for group life, income protection and TPD claims; review and authorise complex decisions, coach consultants, support managers with reporting and stakeholder engagement, and contribute to governance, quality assurance and capability development.

Manage high-value life insurance claims, apply expertise in insurance contracts, mentor team members, and engage with stakeholders professionally.

Lead end-to-end customer experience improvements across lifecycle journeys by simplifying communications, redesigning critical touchpoints, modernising propositions, and partnering cross-functionally to boost engagement, clarity, retention and compliance.

Manage and grow a panel of financial advisers to drive sales of life insurance products. Represent the company at industry events, deliver product insights and training, execute targeted engagement plans, and collaborate nationally to improve adviser outcomes and business growth.

Manage a portfolio of TPD and IP life insurance claims end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, and deliver high-quality customer and client communication throughout the claims process.