Jobs at TAL Australia

Lead change embedment across Group Life & Retirement Partnerships by consolidating change visibility, establishing practical frameworks, surfacing impacts early, guiding sequencing and decisions, aligning stakeholders, and closing gaps to drive successful implementation.

Coordinate high-quality tender responses and manage new client implementations by translating requirements into deliverables and timelines, driving cross-functional engagement, maintaining bid resources, improving processes, and embedding governance, risk and reporting to ensure smooth transitions and successful partnership outcomes.

Manage high-value life insurance claims, apply expertise in insurance contracts, mentor team members, and engage with stakeholders professionally.

Provide first-line customer service for life insurance customers via phone, resolve queries, perform simple admin tasks, manage escalations and complaints, follow privacy/compliance rules, identify issue patterns, collaborate with teams, and complete a structured 10-week training program.

Provide technical guidance and quality assurance for Income Protection, Life and TPD claims. Review and authorise complex claim decisions, coach Claims Consultants, support managers with reporting and stakeholder engagement, and contribute to claims governance, procedures and capability development to ensure decisions align with policy, delegation and industry best practice.

The Claims Consultant manages a portfolio of complex TPD claims, applying insurance legislation knowledge, collaborating with stakeholders, and ensuring quality outcomes with empathy and professionalism.

Manage a portfolio of TPD and IP life insurance claims end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, and deliver high-quality customer and client communication throughout the claims process.

Manage and grow a panel of financial advisers to drive sales of life insurance products. Represent the company at industry events, deliver product insights and training, execute targeted engagement plans, and collaborate nationally to improve adviser outcomes and business growth.

Manage a portfolio of group life insurance claims (TPD/IP) end-to-end, assess and finalise payments, engage medical/legal specialists, communicate with customers and stakeholders, participate in case conferences, and contribute to team initiatives.