The Training Design Consultant creates and implements effective learning solutions that empower employees to thrive through organizational changes at TAL.

Manage a portfolio of 35-45 complex, underwritten TPD and life insurance claims, applying technical knowledge of the Insurance Contracts Act. Collaborate with experts and stakeholders, engage empathetically with claimants and trustees, and embed best-practice processes within a specialist team to deliver high-quality outcomes.

Manage a portfolio of complex, high-value underwritten TPD and life insurance claims, applying Insurance Contracts Act knowledge. Collaborate with technical experts and stakeholders, engage claimants and legal parties empathetically, and act as a mentor and escalation point to uplift team capability and embed best practice.

Manage a portfolio of group life and income protection claims end-to-end, assess and finalise payments, engage medical/legal specialists, communicate with customers and partners, and contribute to team initiatives.

Manage life insurance claims for AusSuper, ensuring quality customer experiences, analyzing and finalizing claims, and engaging with medical professionals for timely outcomes.

The Team Manager leads the delivery of claims experiences, ensuring customer care and policy integrity while managing risks and improving service quality.

The Insurance Product Analyst will shape TAL's Group Life product portfolio, ensuring offerings meet regulatory obligations and market needs.

The Business Systems Specialist ensures technology and business changes are effectively implemented, focusing on Salesforce CRM support, user acceptance testing, and change communications to improve business performance at Lifebroker.

The Recovery & Support Specialist ensures customers experiencing vulnerability receive empathetic support throughout their claims journey and helps improve customer outcomes and engagement.

As a Customer Experience Specialist, you will provide excellent service, resolve customer queries, perform admin tasks, and support team members while adhering to compliance rules.

Lead a claims team to deliver fair and timely outcomes, champion customer care, ensure compliance, and drive continuous improvement.

The Senior Claims Consultant manages complex life insurance claims, ensuring compliance and providing excellent customer service while supporting process improvements and team initiatives.

Manage high-value life insurance claims, apply expertise in insurance contracts, mentor team members, and engage with stakeholders professionally.