Jobs at TAL Australia

Serve as the first point of contact for life insurance customers, resolving queries, completing administrative tasks, handling escalations and complaints, and following privacy and compliance requirements. Identify recurring issues, collaborate with other teams, and support colleagues while completing comprehensive training. This is a permanent, full-time hybrid role on a Monday-to-Friday rotating roster, with approximately 10 weeks of mandatory training.

Conduct outbound sales calls and manage phone and online enquiries for life insurance customers. Explain and compare insurance options, provide general advice, generate quotes, maintain accurate records, and support efficient applications. Achieve monthly sales targets and KPIs while delivering quality customer experiences, collaborating with internal teams, and working effectively in a hybrid environment.

Supports the claims journey by coordinating administration, managing low-complexity claims, resolving straightforward customer enquiries, summarizing customer and medical information, monitoring workflows, and collaborating with internal stakeholders. The role requires empathy, attention to detail, problem-solving, accurate compliance-focused work, and the ability to learn claims and medical terminology.

Manage a portfolio of complex, high-value underwritten TPD and life insurance claims. Apply the Insurance Contracts Act and technical expertise to navigate complex coverage arrangements, make sound decisions, and deliver empathetic outcomes. Collaborate with claimants, legal representatives, trustees, technical experts, and internal stakeholders. Mentor claims consultants, serve as an escalation point, promote best practices, and support capability development across the team.

Manage a portfolio of 35–45 complex, high-value underwritten total and permanent disability claims. Apply life insurance expertise and knowledge of the Insurance Contracts Act, assess injuries and treatment, collaborate with technical experts and stakeholders, and engage empathetically with claimants, legal representatives, trustees, and internal partners to deliver accurate, compliant outcomes.

Manage and grow a panel of financial advisers to drive sales of life insurance products. Represent the company at industry events, deliver product insights and training, execute targeted engagement plans, and collaborate nationally to improve adviser outcomes and business growth.

Manage a portfolio of TPD and IP life insurance claims end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, and deliver high-quality customer and client communication throughout the claims process.

Manage a portfolio of TPD and life insurance claims, assess entitlements within delegated authority, liaise with stakeholders, provide empathetic customer communications, instruct third-party providers, and coach teammates to improve case outcomes.

Lead design and delivery of training programs for contact centre and sales teams, identify capability gaps, enable adoption of new processes and technology, use data to drive improvement, ensure compliance and training governance, and partner with stakeholders through change.

Provide expert technical guidance on Income Protection, Life and TPD claims; review and authorise complex decisions; coach consultants; support reporting, governance, quality assurance and stakeholder engagement to ensure claims comply with policy and frameworks.

Manage high-value life insurance claims, apply expertise in insurance contracts, mentor team members, and engage with stakeholders professionally.