Manager Group Claims Performance and Initiatives

• Flexible working - Sydney or Melbourne based
• Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people 
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions. 

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

The Manager, Group Claims Performance and Initiatives plays a pivotal role in strengthening TAL’s ability to deliver outstanding claims experiences. By translating data into meaningful insights, this role helps shape smarter decisions, drive improvement, and ensure our Group Claims teams can meet today’s needs while preparing for tomorrow. Working across TAL’s specialist functions, it brings people, insights and innovation together to uplift performance and create better outcomes for customers and partners. It’s an opportunity to influence how we care for Australians when they need us most and contribute to TAL’s purpose of helping people live a life filled with confidence.

In this role you will:

• Drive improvement initiatives that uplift Group Claims performance and deliver better outcomes for customers and partners.
• Leverage data insights to strengthen claims performance, consistency and efficiency across the portfolio.
• Develop performance frameworks and measures that enable leaders to focus on strategic priorities and achieve scorecard goals.
• Identify best‑practice claims management approaches and guide the adoption of harmonised, customer‑centred processes.
• Monitor industry trends and benchmarking insights to inform recommendations that enhance TAL’s competitive performance.

• Ability to deliver meaningful claims insights and analysis that support better decision‑making and drive continuous improvement in claims and operational performance.
• Strong knowledge of life insurance and the confidence to apply this knowledge to real‑world challenges and customer outcomes.
• Skilled at communicating complex ideas clearly and respectfully, adapting your style to different audiences and building shared understanding across teams.
• Collaborative, people‑focused approach with the ability to foster positive relationships, work effectively with diverse stakeholders, and contribute to a supportive team culture.
• Sound judgement and problem‑solving capability, with the resilience to manage competing priorities, stay focused under pressure, and maintain empathy in challenging situations

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid   

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.