Teams at State Street

Owns end-to-end management of Sev1 and Sev2 incidents across the APAC SaaS environment. Coordinates technical and operational teams, assesses business impact, leads executive and client communications, manages escalations, maintains incident records, and chairs post-incident reviews. Drives root-cause analysis, problem management, corrective actions, operational readiness, and continuous improvement. The role requires major-incident command experience, ITIL knowledge, strong stakeholder communication, financial-services domain familiarity, and periodic off-hours support.

Provides Level 3 technical support for complex CRIMS issues, leading Sev1 incidents, advanced troubleshooting, root-cause analysis, defect reproduction, workaround design, and engineering escalations. Analyzes logs, database state, configuration, integrations, and performance; creates Jira defects, supports hotfixes, develops runbooks, defines monitoring controls, and improves operational readiness. The role requires financial-services technology experience, strong SQL and scripting skills, and periodic off-hours support.

Provide Level 3 technical support for complex CRIMS issues, leading critical incident response, troubleshooting logs and databases, root-cause analysis, defect reproduction, workaround design, and engineering escalations. Create evidence packs, Jira defects, runbooks, monitoring requirements, and operational controls while supporting hotfixes and new-product readiness. The role requires strong SQL, application support experience, financial-services knowledge, communication skills, and periodic off-hours support.