Teams at State Street

Provides senior-level application support for Charles River investment management software. Responsibilities include troubleshooting complex issues, root-cause analysis, configuration, database administration, SQL and performance tuning, workaround testing, third-party integration support, customer training, issue tracking, documentation, and peer mentoring. The role requires financial markets knowledge, periodic off-hours support, and up to 5% annual travel.

Provide Level 3 technical support for complex CRIMS issues, leading critical incident response, troubleshooting logs and databases, root-cause analysis, defect reproduction, workaround design, and engineering escalations. Create evidence packs, Jira defects, runbooks, monitoring requirements, and operational controls while supporting hotfixes and new-product readiness. The role requires strong SQL, application support experience, financial-services knowledge, communication skills, and periodic off-hours support.

Administer and improve Windows Server and Microsoft Azure infrastructure across production, disaster recovery, test, and client environments. Responsibilities include provisioning, monitoring, incident response, patching, vulnerability remediation, security hardening, backup and recovery, automation with PowerShell, privileged access support, documentation, and disaster recovery readiness. The role also supports client onboarding, infrastructure integrations, third-party platforms, change management, and after-hours maintenance while collaborating with global technical teams.