Teams at SS&C Technologies

Supports transfer agency and fund administration operations through payment processing, reconciliations, invoicing, KPI reporting, exception management, regulatory reporting, and operational queries. Manages FATCA and CRS reporting for approximately 70 fund managers, including data validation, stakeholder coordination, regulatory lodgements, and issue resolution. Also supports UAT, system changes, client onboarding, operational readiness, process improvements, controls, audit compliance, and business integration initiatives.

Serve as the first point of contact for clients and financial advisers through phone, email, and web chat. Provide accurate support on superannuation, insurance, investments, and pensions; resolve enquiries, maintain interaction records, collaborate with team members, and meet service and performance targets while working a hybrid rotating roster.

Lead enterprise business analysis and consulting for complex client, technology, regulatory, product, and strategic initiatives across the APAC Transfer Agency business. Responsibilities include solution discovery, requirements definition, business cases, impact assessments, portfolio prioritization, stakeholder engagement, risk analysis, and transformation planning. The role advises senior leaders, coordinates clients and delivery teams, promotes business analysis best practices, and identifies innovation and continuous improvement opportunities.