Teams at Square

Own the full outbound B2B sales cycle for mid-market merchants, including prospecting, pipeline generation, discovery, product demonstrations, negotiation, and closing. Develop tailored multi-product solutions across Square’s ecosystem, acquire net-new customers, forecast accurately in Salesforce, and consistently achieve revenue targets. Collaborate with business development, product, marketing, implementation, and operations teams while serving as a consultative advisor throughout complex, multi-stakeholder deals.

The Strategic Account Manager will build and manage partnerships with mid to large market organizations, driving growth by providing tailored strategic guidance and innovative solutions. They will engage senior stakeholders, navigate complex business problems, and influence internal decision-making. This role emphasizes strong cross-functional collaboration and an ability to operate independently in a dynamic environment.

Lead a team of 8–10 SMB Account Managers to drive upsell, retention, software adoption, and customer satisfaction. Build coaching-driven performance cadences, manage pipeline and OKRs, partner cross-functionally to resolve escalations, and serve as senior escalation for high-impact merchant situations.