Teams at Salesforce

Serve as the named Customer Success Manager for Signature customers, orchestrating onboarding through renewal. Coordinate multi-org, multi-cloud deliverables, align business and technical stakeholders, drive Customer Success Score metrics, manage escalations and red accounts, and partner across internal teams to deliver value and expansion.

Manage strategic Slack customers through adoption, value realization, renewals, and expansion. Build adoption roadmaps, monitor usage and platform health, advise business and technical stakeholders, conduct enablement and quarterly reviews, coordinate Signature Success deliverables, manage incidents and risks, and collaborate with Sales, Engineering, and Product. The role also requires applying AI agents, prompt engineering, and Slack expertise to improve customer success planning and monitoring.

Sell Informatica's Intelligent Data Management Cloud to enterprise customers. Build trusted C-level relationships, develop account strategies, coordinate internal teams, present value propositions, pursue new opportunities and grow assigned accounts through account planning and whitespace prospecting.