Teams at Salesforce

Leads strategic customer success for complex, multi-organization Salesforce customers. Owns success planning, ROI-driven engagement, executive stakeholder relationships, resource coordination, risk mitigation, and customer advocacy. Designs agentic workflows, advises on AI governance and Trust Layer practices, manages escalations, performs root-cause analysis, and mentors team members. The role requires strong business insight, executive communication, technical acumen, and the ability to drive alignment across customers and internal teams.

Own the full enterprise software sales cycle for Data Foundations solutions, including territory strategy, account planning, prospecting, solution selling, executive engagement, negotiation, closing, forecasting, and quota attainment. Build relationships with data, analytics, IT, procurement, and business leaders while identifying data management and analytics challenges. Coordinate Business Development, Solutions Engineering, Customer Success, Marketing, Alliances, and leadership teams to drive customer outcomes.

Own the full sales cycle for Slack’s Australian commercial accounts, from prospecting and pipeline generation through closing, expansion, and renewals. Build account plans, forecast accurately, develop ROI-based business cases, advise senior stakeholders on AI-enabled collaboration, and partner with Customer Success, Solution Engineering, legal, security, procurement, and other teams. The role requires approximately five years of SaaS sales experience and consistent quota attainment.