Teams at Rockwell Automation

Provides technical support for Rockwell Automation hardware and software, troubleshooting controllers, HMIs, PLCs, industrial networks, and related systems. The role investigates complex issues, documents resolutions, collaborates with engineering and product teams, creates technical knowledge articles, mentors colleagues, and supports continuous improvement. Customer assistance is delivered through phone, chat, and electronic channels in a hybrid environment.

Provides Japanese-language technical support for Rockwell Automation and Allen-Bradley software and industrial automation systems. Troubleshoots customer issues via phone, chat, and email; documents resolutions; manages service tickets; develops product expertise; creates technical documentation; delivers internal knowledge sharing; and supports customer satisfaction improvements. The role focuses on PLC, SCADA, HMI, drives, motion, and industrial networking technologies in a hybrid work environment.