Teams at RMIT University

Provides analytical and technical support for enterprise applications built on Salesforce. Manages incidents, service requests, enhancements, monitoring, issue resolution, documentation, and continuous improvement for Salesforce users across Service Cloud, Sales Cloud, Marketing Cloud, and eCommerce platforms. The role also involves application analysis, design, development, testing, implementation, customer support, and collaboration with service desk colleagues.

Deliver online teaching, facilitation, and marking for RMIT’s business and law programs. Create engaging, inclusive, student-centred learning experiences using digital teaching platforms, support diverse student cohorts, and apply relevant academic or industry expertise across management, accounting, information systems, supply chain, economics, finance, marketing, analytics, AI, and related disciplines.

Leads enterprise network design, deployment, optimization, monitoring, troubleshooting, and fault resolution across LAN, WAN, wireless, data center, security, and cloud environments. Provides technical thought leadership, architecture guidance, vendor coordination, and stakeholder advice. Coaches engineers and contributes to network roadmaps, infrastructure automation, risk management, technical documentation, and large-scale projects involving Cisco ACI, VXLAN, cloud platforms, Kubernetes, and automation technologies.