Jobs at Rest (Australia)

Provides remote Service Desk and onsite end-user technology support. Responsibilities include troubleshooting Windows, Microsoft 365, connectivity, hardware, software, meeting room and collaboration technology; managing incidents and requests; supporting onboarding, offboarding and device lifecycles; maintaining documentation; collaborating with technology teams and vendors; and recommending service improvements.

Lead solution architecture for investment initiatives: translate business requirements into secure, scalable designs; produce architecture artefacts; guide engineering, data, security and vendor teams through delivery; ensure compliance with governance, security and regulatory needs; evaluate vendors; mitigate risks; and feed improvements back into architecture practices.

Source, research and recommend high-conviction Australian equity investments. Perform deep fundamental analysis and financial modelling, conduct primary research with management and industry contacts, monitor portfolio positions, advise on buy/hold/sell and position sizing, and contribute independent judgement within governance and risk frameworks.

Design, develop and support solutions on the ServiceNow platform (ITSM, HRSD, IRM, TPRM, ITOM, CMDB and custom apps). Build workflows, automations and integrations, develop APIs/web services, troubleshoot defects, support testing and releases, maintain documentation, and collaborate with stakeholders in an Agile environment to improve processes and user experience.