The OpenShift Virtualization Specialist Solution Architect enables organizations to adopt Red Hat OpenShift Virtualization, providing technical sales support, customer engagement, collaboration, coaching, and advocacy.

The Sales Specialist leads sales efforts for Red Hat OpenShift, developing GTM strategies, engaging with various stakeholders, and educating customers on product value.

The Principal Architect will design and implement solutions for migrating IT environments to OpenShift Virtualization, engage customers, and guide teams on best practices for infrastructure modernization.

Lead and manage a front-line technical production support team for Red Hat products, handling escalations from enterprise customers, improving support processes and knowledge management, mentoring engineers, coordinating with global centers, and driving continuous improvement in customer-centric troubleshooting and service delivery.

Translate and post-edit technical content into Mandarin, localize software UIs, perform translation QA, and collaborate with writers, engineers, and subject-matter experts to ensure accurate, high-quality documentation.

The Customer Site Reliability Engineer (CSRE) ensures service reliability and performance, manages complex systems, leads customer escalations, and collaborates with teams to improve service stability and delivery through automation and incident response.