Teams at Proofpoint

Provide Tier 1 technical support to enterprise administrators and partners. Troubleshoot complex software, email, networking, DNS, and systems issues through phone, web, and email channels. Manage escalations, coordinate with tiered support teams, advise customers on product use, and assist with installations and configuration. The role requires technical problem-solving, customer service, communication, and the ability to work independently and collaboratively in a fast-paced environment.