Teams at Oxford Nanopore Technologies

Provides remote and customer-facing technical support for Oxford Nanopore sequencing products across sample preparation, sequencing, data analysis, workflow implementation, troubleshooting, and validation. Delivers onboarding and training, documents cases in CRM systems, collaborates with field service and global support teams, contributes to knowledge resources, and supports continuous improvement initiatives. The role is primarily remote across Australia and New Zealand, with travel under 10%.