Teams at Overflow

Owns prospect, expansion, and renewal lifecycle campaigns across email, SMS, and in-app channels. Builds HubSpot automation, segmentation, lead scoring, nurture sequences, and re-engagement programs; manages deliverability and compliance; partners with Sales and Customer Success; and tracks funnel KPIs, A/B tests, MQL conversion, and campaign-sourced pipeline.

Lead QA strategy across product teams through comprehensive manual, exploratory, regression, and automated testing. Develop test plans, conduct feature testing and production sweeps, validate RESTful APIs, manage defects, analyze automation failures, and contribute to Cypress and Jest test coverage. Partner with engineers throughout the SDLC to define acceptance criteria, identify risks, improve test coverage, and advocate for reliable, user-centered product quality.

Own retention, health, renewals, and expansion for complex enterprise partners. Manage executive and cross-functional stakeholder relationships, conduct quarterly reviews and monthly check-ins, visit partners, prevent churn, identify upsell opportunities, provide product feedback, and mentor junior customer success managers. Maintain renewal forecasting and pipeline management while achieving net and gross retention targets.