Optum Mission, Purpose & Impact

Over time, Calvin Tsao’s role evolved from caring for individual patients to designing clinical programs and processes that support coordinated care at scale. Today, he collaborates with physicians, nurse practitioners, nurses, pharmacists and social workers across all 50 states to deliver high-quality, coordinated care.

One of Tsao’s areas of focus is reducing fall risk among older adults, the leading cause of injury-related death for older adults. By applying evidence-based protocols and addressing risks directly in the home, care teams can make meaningful improvements that help patients maintain independence. In addition to better health, this approach also drives lower costs by preventing avoidable hospitalizations, emergency room visits and complications.

“When I was seeing patients in the home, I felt good knowing I helped one person reduce their fall risk. Now, by coaching and supporting thousands of clinicians, I know we are helping thousands of patients do the same.”