Teams at NetBox Labs

Own the long-term success, retention, and expansion of a strategic APAC customer portfolio. Develop success plans, drive onboarding and adoption, manage churn risks, support renewals, and build executive relationships. Partner cross-functionally with Sales, Support, Onboarding, Product, and Engineering to deliver customer outcomes. Use customer health data to guide decisions, improve Customer Success processes, and mentor junior managers.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.