Teams at Nearmap

Manage a large portfolio of public-sector SaaS accounts from onboarding through renewal. Build trusted customer relationships, drive product adoption, identify churn risks, manage renewals, and uncover upsell opportunities. Maintain account intelligence in Salesforce, use data to prioritize engagement, resolve escalations cross-functionally, and partner with Sales, Support, Customer Experience, and Marketing Automation teams to improve retention, advocacy, and customer lifetime value.