Teams at MongoDB

Drive growth within existing enterprise accounts by identifying and closing new business opportunities, expanding into new lines of business, prospecting technical and executive stakeholders, building customer relationships, and managing complex sales processes. Collaborate with solution architects, professional services, customer success, and channel partners to maximize deal value and customer adoption. The role is hybrid in Melbourne, requiring three office days per week.

Lead strategic customer success for a portfolio of Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical and operational strategies, conduct business reviews, create mutual success plans, and coordinate cross-functional resources. Mentor team members, influence product direction with customer insights, and maintain accurate account data while leveraging AI to improve engagement and efficiency.