Jobs at Microsoft

Provides technical support for SharePoint, Microsoft 365, Office, Teams, OneDrive, Exchange Online, and Copilot. Responsibilities include investigating and resolving complex customer issues, troubleshooting identity, permissions, licensing, performance, and configuration problems, meeting support SLAs, documenting resolutions, escalating defects, and collaborating with engineering teams. The role also contributes to automation, readiness programs, mentoring, product improvements, and secure AI and Microsoft 365 configuration practices. Flexible evening and weekend shifts may be required.

Leads a customer success team of cloud solution architects driving AI and cloud transformation with Microsoft technologies. Develops customer roadmaps, accelerates Copilot and Power Platform adoption, delivers measurable business value, manages executive relationships, resolves technical and business blockers, and improves retention and expansion. Oversees people managers, develops talent, shapes cloud and AI methodologies, and provides technical thought leadership on secure, resilient, AI-enabled architectures.

Provides technical presales and consulting support for Microsoft AI and cloud solutions. Engages customers and partners, leads technical discussions, develops account and consumption strategies, demonstrates architectures, oversees proofs of concept, and drives technical wins. Advises on security, compliance, migrations, integrations, and digital transformation while relaying competitive insights to product and engineering teams.

Advise banking and insurance executives on enterprise-scale AI and digital transformation. Originate industry-led opportunities, develop multi-year strategies and business cases, align Microsoft cloud/data/AI capabilities, and qualify Forward Deployed Engineering engagements to move pilots into production. Collaborate with account teams, partners, and engineering to scale secure, governed Frontier AI solutions across lending, payments, fraud, risk, compliance, operations, and customer experience.

Implement and operate cloud and on-premises cybersecurity controls for datacenter infrastructure. Proactively identify, investigate, and mitigate security issues; install and maintain security hardware/software; create detections and incident response plans; recommend security policy improvements; collaborate with partner teams and participate in on-call rotation.

Leads technical sales and solution incubation for AI and application modernization opportunities. Partners with customers, sales teams, engineering, product groups, and partners to identify opportunities, build business cases, demonstrate solutions through architectures and proofs of concept, remove adoption barriers, and accelerate revenue. Acts as a trusted advisor to senior stakeholders, creates reusable sales and ROI assets, provides field enablement, and influences product roadmaps through customer and market insights.

Embedded Senior Data Scientist in a Forward Deployed Engineering team who builds, evaluates, and ships production-ready ML solutions. Works with messy real-world data, runs experiments tied to business outcomes, collaborates with engineers and product teams, and applies modern AI practices while maintaining security, quality, and customer focus.

Manages strategic customer relationships and support engagements, driving Microsoft cloud adoption, usage, resiliency, and customer value. Coordinates proactive services, cross-functional resources, partner collaboration, and escalation resolution across complex cloud programs. Builds executive relationships, contributes to account strategy, accelerates cloud initiatives from pilot to production, and orchestrates technical and business stakeholders to deliver successful outcomes.

Manage sensitive and escalated customer and partner issues, coordinating internal teams, vendors, and stakeholders to drive resolution. Lead strategic projects, mentor support managers, improve resolution processes, identify recurring issues, establish protocols, and communicate with senior and C-level stakeholders. The role requires Microsoft product expertise, cloud certification, incident and escalation management experience, and successful completion of Microsoft’s Cloud Background Check.

Lead go-to-market planning and execution for datacenter expansion in Australia/New Zealand. Build multi-year growth plans, drive pipeline and anchor tenant acquisition, align engineering and product features to customer needs, develop business cases, orchestrate cross-functional stakeholders, and support PR and marketing for datacenter launches.

Maintains and implements physical security infrastructure across datacenters, including access control and video systems. Responsibilities include programming systems for new capacity, break/fix support, on-call response, health and compliance monitoring, lifecycle management, vendor coordination, and process improvements. The role collaborates with engineering, project management, design, security operations, and facilities teams to improve physical security outcomes.

Manage customer relationships and support engagements for Microsoft cloud adoption. Drive proactive support programs, cloud consumption, customer experience, environment health, and strategic escalations. Coordinate Microsoft teams, account planning, technical resources, and service delivery to resolve blockers and deliver measurable business outcomes. The role requires strong relationship management, program coordination, Microsoft technology knowledge, executive communication, and experience managing IT support and solutions.

Lead engineering teams to improve Azure Storage service quality, resiliency, chaos engineering, and validation infrastructure. Integrate AI tools and Responsible AI across the SDLC, coordinate cross-team plans, resolve complex incidents, and ensure scalable performance and best practices.

Conducts threat intelligence analysis for internal and customer-facing investigations. Supports attribution and actor modeling, analyzes adversary infrastructure and tactics, develops emerging threat clusters, and applies cloud, identity, endpoint, log, and network telemetry. Provides intelligence support to incident response teams, improves Microsoft products based on observed exploitation, briefs technical and executive stakeholders, and feeds investigation findings into threat actor tracking efforts.

Senior Azure Customer Experience Engineer responsible for resolving critical cloud issues, performing root-cause analysis, managing escalations, advising customers on Azure deployments and configurations, and conveying customer feedback to product and engineering teams to improve service reliability.

Manage transition of new datacenters into Operations as the single point of contact across engineering, construction, and commissioning. Plan and oversee transition activities, coordinate stakeholders, support site mobilization, perform acceptance walks, review turnover documentation, engage suppliers, and capture lessons learned to ensure operational readiness and compliance.

Leads AI and agentic-platform transformation for strategic mobility and manufacturing customers. Builds CxO relationships, defines transformation opportunities and roadmaps, develops and closes account-based revenue opportunities, and orchestrates Microsoft account, engineering, studio, partner, and customer teams through production and value realization. The role also supports co-innovation, reusable solution development, thought leadership, and industry strategy.

Lead design and delivery of scalable, reliable backend services for Azure infrastructure. Own distributed-system design, implementation, testing, and operations. Drive incident response, on-call rotations, observability, automation, code reviews, and mentor engineers to improve reliability and operational excellence.

Serves as the primary technical and customer support contact for complex Azure issues and projects. Troubleshoots mission-critical applications, conducts health checks and root-cause analysis, manages escalations, advises on Azure configurations and deployments, and communicates technical issues to varied audiences. Synthesizes customer feedback, identifies product and knowledge gaps, advocates for platform improvements, and partners with engineering, product, field, and support teams to improve reliability and customer experience.

Serve as a trusted technology advisor to the Australian Department of Defence, shaping technology strategy, enterprise architecture, and roadmaps. Drive secure cloud, AI, data, security and digital transformation; lead strategic pursuits, executive engagement, and cross-Microsoft orchestration to accelerate mission outcomes.