Jobs at Microsoft

Serves as the primary technical and customer support contact for complex Azure issues and projects. Troubleshoots mission-critical applications, conducts health checks and root-cause analysis, manages escalations, advises on Azure configurations and deployments, and communicates technical issues to varied audiences. Synthesizes customer feedback, identifies product and knowledge gaps, advocates for platform improvements, and partners with engineering, product, field, and support teams to improve reliability and customer experience.

Embedded Senior Data Scientist in a Forward Deployed Engineering team who builds, evaluates, and ships production-ready ML solutions. Works with messy real-world data, runs experiments tied to business outcomes, collaborates with engineers and product teams, and applies modern AI practices while maintaining security, quality, and customer focus.

Provides technical support for SharePoint, Microsoft 365, Office, Teams, OneDrive, Exchange Online, and Copilot. Responsibilities include investigating and resolving complex customer issues, troubleshooting identity, permissions, licensing, performance, and configuration problems, meeting support SLAs, documenting resolutions, escalating defects, and collaborating with engineering teams. The role also contributes to automation, readiness programs, mentoring, product improvements, and secure AI and Microsoft 365 configuration practices. Flexible evening and weekend shifts may be required.

Conduct research, prototyping, and evaluation of computer vision, multimodal, generative AI, and agentic models for video understanding and editing. Build and benchmark foundation-model systems, curate datasets, define experiments and metrics, develop scalable AI prototypes, and communicate findings through demos, documentation, and presentations. Collaborate with applied scientists, engineers, product managers, designers, and researchers during a 12-week full-time, in-person internship.

A 12-week full-time software engineering internship building and testing video experiences for Clipchamp and Microsoft 365. Interns collaborate with engineers, product managers, and designers; solve technical problems involving web technology, AI, production infrastructure, reliability, observability, and performance; and apply software engineering practices to ship products at scale.

Provide advanced SharePoint technical support: investigate and resolve complex SharePoint Server and Online issues, advise customers, collaborate with engineering, mentor peers, and contribute to product and process improvements through diagnostics and automation.

Lead engineering teams to improve Azure Storage service quality, resiliency, chaos engineering, and validation infrastructure. Integrate AI tools and Responsible AI across the SDLC, coordinate cross-team plans, resolve complex incidents, and ensure scalable performance and best practices.

Define technical direction and deliver high-quality features for highly distributed, scalable Azure Storage services. Design, develop, test, and support secure, reliable systems; lead across projects; apply AIOps for observability, incident detection, and root-cause analysis.

Research and perform offensive security testing against M365 services and AI systems, develop automation/tooling for scalable vulnerability discovery, collaborate on security architecture, produce technical reports, and partner with detection teams to remediate issues.

Advise banking and insurance executives on enterprise-scale AI and digital transformation. Originate industry-led opportunities, develop multi-year strategies and business cases, align Microsoft cloud/data/AI capabilities, and qualify Forward Deployed Engineering engagements to move pilots into production. Collaborate with account teams, partners, and engineering to scale secure, governed Frontier AI solutions across lending, payments, fraud, risk, compliance, operations, and customer experience.

Serve as a trusted technology advisor to the Australian Department of Defence, shaping technology strategy, enterprise architecture, and roadmaps. Drive secure cloud, AI, data, security and digital transformation; lead strategic pursuits, executive engagement, and cross-Microsoft orchestration to accelerate mission outcomes.

Lead design and delivery of scalable, reliable backend services for Azure infrastructure. Own distributed-system design, implementation, testing, and operations. Drive incident response, on-call rotations, observability, automation, code reviews, and mentor engineers to improve reliability and operational excellence.

Senior Azure Customer Experience Engineer responsible for resolving critical cloud issues, performing root-cause analysis, managing escalations, advising customers on Azure deployments and configurations, and conveying customer feedback to product and engineering teams to improve service reliability.

Design and deliver scalable Azure platform services for capacity planning, quota management, and infrastructure fulfillment. Lead architecture, API and data model design, implement end-to-end features, apply AI and automation, ensure operational reliability and security, and mentor engineers while collaborating across engineering, infrastructure, and business teams.

Lead go-to-market planning and execution for datacenter expansion in Australia/New Zealand. Build multi-year growth plans, drive pipeline and anchor tenant acquisition, align engineering and product features to customer needs, develop business cases, orchestrate cross-functional stakeholders, and support PR and marketing for datacenter launches.

Design and implement system software and components for Azure storage virtualization, including drivers, libraries, telemetry, and diagnostics. Collaborate across teams, ensure reliability, security, testability, and monitor systems at cloud scale. Serve as on-call DRI to detect, alert, and remediate service issues.

Lead and develop a team of Windows Specialists to drive Windows adoption, defend platform share, and deliver enterprise customer outcomes. Coach on consultative selling, orchestrate partners and cross-functional teams, engage executives, manage performance and talent, and drive strategic, high-impact customer engagements focused on security, management, AI-readiness, and endpoint modernization.

Implement and operate cloud and on-premises cybersecurity controls for datacenter infrastructure. Proactively identify, investigate, and mitigate security issues; install and maintain security hardware/software; create detections and incident response plans; recommend security policy improvements; collaborate with partner teams and participate in on-call rotation.

Customer-facing Cloud Solution Architect enabling Microsoft 365 Copilot adoption and ROI. Drive deployment-to-usage lifecycle, resolve technical blockers, develop customer success plans, and advise executives. Provide technical leadership across M365, Power Platform/Copilot Studio, Azure, security/compliance, and partner ecosystems to accelerate adoption and business outcomes.

Build and maintain Next.js and Contentful-driven web experiences, implement Azure Functions, apply DevOps and IaC practices, participate on-call, collaborate with engineers, designers and content creators, and continuously improve performance, testing, and platform reliability to grow Office product user engagement.