Teams at Magentus

Develop and maintain user manuals, product documentation, and release content for clinical diagnostics software across APAC. Collaborate with product managers, engineers, developers, and subject matter experts to translate complex technical information into clear, accurate, accessible documentation. Coordinate reviews, align content with product releases, improve documentation processes and tools, and manage deliverables against milestones and deadlines.

Serve as the first point of contact for Gentu customers, handling support cases through phone, email, and ticketing systems. Troubleshoot Tier 1 technical issues, manage incidents through resolution, document cases, escalate complex problems, support product updates, maintain knowledge resources, and provide customer training. Collaborate with product, implementation, and technical teams to improve support processes and customer outcomes.

Lead the evolution of customer onboarding and data conversion through AI, automation, AWS cloud services, and data intelligence. The role designs scalable automation, improves data quality, optimizes platforms and pipelines, develops predictive capabilities, and partners cross-functionally to reduce migration risk and improve customer outcomes.