Teams at LAB3

Lead L2/L3 Managed Services Engineers across cloud, cyber, data, workplace, AI, and networking services. Own engineering operations, ticket flow, problem management, client onboarding, service delivery, automation, reporting, and reliability improvements. Coach and develop staff, support recruitment and graduate programs, collaborate with service desk and technical leads, and manage client and stakeholder relationships. The role is hybrid, requiring onsite work in Melbourne two to three days weekly.

Provides technical leadership for Azure Cloud and DevOps Managed Services, driving automation-first transformation, AI-assisted operations, infrastructure as code, SRE practices, observability, reliability, and service improvement. Establishes engineering standards, quality gates, roadmaps, technical controls, and operational metrics while coordinating across teams, supporting complex incidents, guiding engineers, and engaging clients on technical solutions and service growth.

Lead enterprise AI consulting engagements from strategy and use-case prioritization through architecture, delivery, and production. Advise clients, design Azure AI and Agentic AI architectures, oversee technical delivery and risk, support presales, and develop proofs of concept. Mentor consultants and engineers, advance AI practice standards, and establish governance, security, compliance, and responsible AI practices.