Teams at Kone

Support commercial strategy by analysing customers, markets, offerings and processes. Build dashboards and visualisations, define KPIs, gather CRM requirements, present insights, and collaborate with data scientists and engineers to deliver analytics-driven recommendations.

The Customer Solutions Engineer will implement optimal technical solutions for customers, manage project requirements, and support sales teams with advanced technical expertise.

Manage a portfolio of strategic national customers on a 12-month parental leave contract. Own long-term relationships, drive service excellence and revenue, manage service contracts and renewals, monitor performance and NPS, identify and close service and modernisation opportunities, lead negotiations, resolve escalations, and coordinate with sales and operations to improve retention and profitability.