Jobs at Kaluza

The Technical Writer will create and implement documentation strategies, collaborate with product and engineering teams, and ensure clarity in technical writing, improving knowledge sharing and documentation quality.

Investigate and resolve platform-level client incidents, perform root cause analysis across Databricks, APIs and dashboards, build automation and tooling (Python/SQL/AWS/Dataform), collaborate with Product and Engineering to deliver scalable fixes, and participate in 24/7 on-call rotation to maintain platform stability and improve client support processes.

Lead a technical support engineering team delivering forensic platform-level incident diagnosis, driving fixes and reliability improvements, and building automation and tooling (including AI) to reduce toil. Own on-call rotations, SLA reporting, stakeholder management, and cross-team coordination with Product and Engineering. Mentor engineers, shape agile practices, and drive support strategy for Australian clients while ensuring continuity across time zones.

Submit your CV to join Kaluza's talent community and be considered for future roles matching your skills in engineering, product, commercial, and operations.