Jobs at Intellihub Group

Monitor and improve customer operations by analysing operational data, managing ServiceNow and PureCloud workflows, handling escalations and Ombudsman cases, supporting ASPs and retailers, conducting QA reviews and UAT, maintaining SOPs, running KPI meetings, and providing training and day-to-day support to onshore and offshore teams to drive service quality and efficiency.

Manage end-to-end customer journey for embedded network clients: identify and convert opportunities, onboard customers, grow share of wallet, ensure SLAs for ordering, delivery, data quality, billing, reporting, and drive value-added product adoption.

Support and maintain hybrid on‑prem and cloud (Azure & AWS) network and infrastructure services. Ensure security and availability (Palo Alto, IPSec, ExpressRoute/VPN), manage AD/Group Policy/Entra ID, lead incident resolution and root cause analysis, drive automation and modernisation (Terraform, Azure DevOps), and oversee monitoring, capacity and lifecycle management across servers, storage, networking and cloud.

Manage end-to-end delivery of Exploren network asset projects across Victoria, including planning, design, construction, commissioning and handover. Prepare scopes, specifications, schedules and estimates; manage HSE, cost, schedule and quality; oversee site assessments and contractors; support business development and ensure compliance with electrical standards and continuous improvement processes.