Teams at HiBob

Provide technical, timely customer support across email, phone and Zoom; troubleshoot and investigate issues; escalate complex cases and keep customers informed; manage multiple queues and time zones; create Help Center content; identify and improve internal processes; meet weekly and monthly KPIs while collaborating with the team.

Manage the full sales cycle for APJ: prospect and build pipeline, qualify multi-stakeholder mid-market opportunities, deliver product demos, engage CPOs and People leaders, use MEDDIC/MEDDPICC, maintain Salesforce CRM, forecast and hit targets, and close six-figure deals. Represent the company at events and build partner relationships.

Lead and coach a team of Implementation Managers delivering multiple concurrent SaaS implementations across APJ. Own delivery quality, operational performance, utilisation, forecasting, escalations, and cross-functional partnership to improve time-to-value and scaling processes for Professional Services.