Teams at Hearth Support Services

Business Systems Analyst responsible for analyzing business processes, improving workflows and data quality, managing business applications and reporting solutions, developing IT roadmaps, documenting requirements, coordinating system changes, and partnering with internal stakeholders and external technology vendors. The role supports compliance, information security, system testing, user guidance, and continuous business improvement.

Lead rostering and scheduling for disability support services, coordinating participants, families, and support workers. Manage service enquiries, roster gaps, leave, cancellations, worker-participant matching, compliance, documentation, incidents, risks, and complaints. Ensure continuity of care and quality service delivery while meeting NDIS, SCHADS Award, Fair Work, WHS, and organisational requirements. Contribute to continuous improvement and risk management in a fast-paced hybrid environment.

Leads quality improvement, accreditation, compliance, governance, risk management, incident reporting, safeguarding, restrictive practices, and internal audits across disability support services. Oversees NDIS and OHS compliance, Commission submissions, policy frameworks, staff training, competency, and continuous improvement initiatives. The role builds organisational accountability, safety, clinical excellence, and workforce capability while collaborating with multidisciplinary teams and visiting other offices and participant locations as required.