Jobs at Guzman y Gomez (Holdings) Ltd

Own GYG's social and digital media strategy end-to-end: manage the social content calendar and daily posting, lead paid social and digital media buying (including Google), liaise with publishers, track and report performance, recommend optimisations, and monitor trends to inform campaigns across Australia and overseas markets.

Plan and manage end-to-end production for video, stills, and social shoots: sourcing talent, locations, props, budgets, schedules, suppliers, and on-set logistics. Lead shoots, negotiate rates, maintain production calendar, and build long-term supplier and talent relationships.

Lead and maintain stability, security, and lifecycle management of Windows endpoints and servers across hundreds of restaurant and corporate sites. Drive monitoring, observability, automation, and AI-driven alerting; manage partner relationships; lead root cause analysis and infrastructure projects; mentor an Infrastructure Analyst and serve as senior escalation and on-call lead for 24x7 restaurant IT support.

Provide first-line HR support across corporate and franchise restaurants: manage contracts, verify work rights, handle onboarding and enquiries, run VEVO checks, maintain people systems (Workday, Zendesk, Tanda), facilitate training, and monitor integrations to ensure payroll and compliance deadlines are met.

Operate and lead a Guzman y Gomez restaurant as a hands-on franchisee: manage team performance, ensure food quality and safety, oversee finances, build community relationships, and grow multiple-site opportunities.

Lead a team of Marketing Managers and Activation Coordinators to develop and execute local area marketing strategies for NSW and national restaurants. Drive new restaurant opening plans, manage corporate and franchise stakeholder relationships, use data to identify opportunities, coordinate with Digital, Creative and Operations, and produce post-campaign analysis and case studies to scale local growth.

Lead GYG's partnerships and sponsorships lifecycle: develop strategy, identify and negotiate deals across sport, entertainment and culture, execute activations with Creative/Digital/PR, manage budgets and pipelines, and measure commercial and brand outcomes.

Operate and maintain GYG's martech stack (CDP, tag management, marketing automation, identity resolution); build and maintain marketing data architecture and audiences; ensure data governance, privacy and consent compliance; run AI and technology pilots, evaluate vendors, and enable marketing team adoption of AI.

Own and execute annual and quarterly media strategy for a high-growth fast-food brand, manage multi-million dollar media investment, lead agency relationships, build integrated paid/owned/earned plans, establish measurement frameworks (including MMM), analyze performance to inform planning, and partner with Finance and Insights on forecasting and investment decisions.

Lead and own GYG's brand voice across campaigns and channels. Concept and write headlines, scripts, long- and short-form copy, mentor junior creatives, develop tone-of-voice guidelines, collaborate with art and social teams, and present work to senior stakeholders for national QSR campaign execution.

Shoot and edit social-first video and still content for TikTok, Instagram and YouTube. Capture behind-the-scenes, trend-led and reactive footage, support senior shoots, edit short-form content end-to-end, manage equipment, contribute to the content calendar, and apply creative feedback to grow craft.

Manage day-to-day moderation and community engagement across Instagram, TikTok and Facebook. Respond to DMs/comments, triage guest feedback, monitor sentiment with social listening tools, support influencer outreach, and compile performance and sentiment reports to inform Guest Experience and communications.

Lead visual development and art direction for integrated campaigns from brief to delivery. Partner with senior copywriter, direct shoots, provide on-set art direction, shape GYG's visual language across film, print, OOH, digital and in-restaurant, guide the design team, and present concepts to senior stakeholders.

Lead end-to-end ownership of Guzman y Gomez's loyalty program and lifecycle marketing across email, push, SMS and in-app. Set strategy, segmentation, P&L, program mechanics and roadmap; apply AI for personalization; run A/B and multivariate testing; manage communications calendar and coach a CRM specialist to grow frequency, retention and customer lifetime value.

Execute campaign design across digital, social, print, and in-restaurant channels. Translate briefs into production-ready assets, adapt creatives into multiple formats, maintain brand consistency and asset libraries, manage multiple deadlines, and support senior designers and stakeholders on major campaign builds.

GYG is hiring front-of-house and back-of-house restaurant staff — crew, cooks, shift leaders, assistant managers, and restaurant managers. Roles involve food preparation, customer service, shift supervision, and maintaining fast-food operations in a team-focused, growth-oriented environment celebrating Mexican culture.

Hiring for Crew, Cooks, and Shift Leaders at Guzman y Gomez Sunbury. Provide food preparation, customer service, and teamwork. Company offers training, flexible rostering, discounted meals, uniforms, and leadership development opportunities.