What's It Like to Work at Gusto?

Gusto is viewed positively by employees who are looking for mission-driven work, strong benefits, workplace flexibility and the opportunity to help small businesses succeed. The company combines the scale of serving more than 500,000 businesses nationwide with a culture that emphasizes customer impact, collaboration and employee wellbeing. Employees who thrive at Gusto are often drawn to its mission of creating a world where work empowers a better life, as well as the opportunity to work on products that directly affect how businesses hire, pay, insure and support their employees. 

• Mission-driven work and meaningful impact: Employees frequently point to Gusto's mission and customer impact as key reasons they enjoy working at the company. Gusto's products help small businesses manage payroll, benefits, compliance and HR, allowing employees to see how their work directly supports entrepreneurs and workers across the country. The company emphasizes that helping small businesses succeed ultimately strengthens communities and creates broader economic opportunity.
• Strong culture built around customer focus and continuous improvement: Gusto's culture is guided by values including Customer Obsessed, Dream Big Then Make It Real, Raise the Bar, Learn Fast, Repeat and Act with Bold Conviction. The company encourages employees to take ownership, challenge assumptions, learn continuously and collaborate closely across teams. This culture appeals to employees who enjoy solving complex problems while maintaining a strong focus on customer outcomes.
• Employee-focused benefits and wellbeing support: Gusto offers a comprehensive benefits package designed to support employees both personally and professionally. Benefits include medical, dental and vision coverage, fertility and family-forming benefits, gender-affirming care, mental health resources, paid parental leave, paid time off, sick leave, bereavement leave and sabbatical opportunities. Equity participation is also an important part of the company's Total Rewards philosophy, allowing employees to share in the company's long-term success.
• Flexible work environment: Gusto operates as a distributed company while maintaining hub offices that support intentional collaboration. Employees benefit from flexibility in where they work while still having opportunities for in-person connection, team building and collaboration. The company emphasizes trust, autonomy and flexibility as important parts of the employee experience.
• Commitment to AI fluency across the organization: Gusto is actively investing in AI-driven product development and embedding AI fluency as an expectation across roles. Employees are encouraged to develop comfort and capability with AI tools as part of how work gets done, and the company views AI fluency as a core competency for the workforce it is building. This investment shapes both how Gusto serves its customers and how employees are expected to grow and contribute over time.
• Commitment to belonging and employee community: Gusto invests in creating an inclusive workplace where employees feel supported and empowered to contribute. Employee resource groups, community-building programs and inclusion initiatives help foster a strong sense of belonging across the organization.
• Career growth and development opportunities: Gusto encourages employees to grow through mentorship, leadership development, cross-functional collaboration and challenging, high-impact work. The company emphasizes continuous learning and provides opportunities for employees to expand their skills and advance their careers over time.
• Employee testimonials: Employees frequently highlight thoughtful coworkers, supportive managers, meaningful work and opportunities to learn and grow. Employees often describe Gusto as a place where they can have significant impact while working alongside people who care deeply about customers, teammates and the company's mission.
• External signals:
  • Gusto has earned recognition from organizations including Great Place to Work, Fortune and Inc. for workplace culture and employee experience.
  • Gusto has earned recognition on multiple Best Places to Work lists and highlights the company's benefits, flexibility, employee development programs and culture.
  • Employee review platforms frequently cite Gusto's mission, meaningful work, supportive coworkers and benefits as strengths of the employee experience. (Glassdoor; Comparably)
  • Gusto has grown to support more than 500,000 businesses nationwide, giving employees the opportunity to work on products with significant scale and real-world impact.

Bottom line: Employees who recommend Gusto often point to its mission, meaningful customer impact, strong benefits, flexible work environment and collaborative culture. The company is generally a strong fit for people who want to help small businesses succeed while building their careers in an environment that values learning, inclusion, ownership and long-term growth.