Teams at Grafana Labs

Own technical success for a portfolio of Grafana customers by designing observability architectures, guiding implementation and adoption, troubleshooting complex issues, conducting technical reviews, and developing customer roadmaps. Build strategic relationships with engineers and architects, deliver training and documentation, identify optimization and expansion opportunities, represent customer needs internally, and collaborate with account, engineering, and product teams.

Responsible for prospecting, qualifying, and closing new commercial customers across South Australia. Manage full sales cycle (prospecting, demos, POCs, proposals, negotiations), meet sales targets, use Salesforce to manage pipeline and forecasts, hand off customers to Growth, and articulate technical value of Grafana Cloud/Enterprise to stakeholders.