What It's Like to Work at FareHarbor

What first attracted you to your employer? When did you know it was the right place for you and your career?

I had the privilege of meeting one of the original founders of FareHarbor back when my employer was being onboarded to the software in 2014 and was immediately drawn to his approach to getting our business. He was no slick salesperson — he was simply willing to do whatever it took to make a switch to FareHarbor feel like the only way forward. That meant addressing every concern. It meant grinding away on our reservation transfer late into the evening. It meant explaining and re-explaining FareHarbor features to us as a team, and to any one of us individually. 

That really stuck with me, and the impression he left on me was only bolstered by my experience at FareHarbor’s user conference in 2016. There, I met employee after employee of FareHarbor’s that each seemed to share three discernible qualities: they were all fun, smart and eager to help in any way they could. Even then, I wondered what it would be like to work for this company. 

When the pandemic hit, my business closed. By that time I understood the software incredibly well, and eagerly applied to FareHarbor. I have been a client onboarding specialist since 2022.

Share one exciting challenge or project you are working on right now. What impact will this have on the business?

The most exciting challenge we have faced as a team is how to provide scalable service to our small-business clients. We work with clients of all shapes and sizes, but as we grow there is a real need to streamline wherever we can, especially in onboarding. In order to keep our level of service high, my idea was to record their initial training using Loom, instead of doing a live, virtual training. 

While some thought this may be perceived as a lesser service, I knew from my experience as a client that a high-quality and well-organized training video with clearly delineated chapters and time stamps would be a valuable resource. We conducted a small pilot with amazing results and in 2024 expanded the initiative to the entire client onboarding team. 

We have been able to save a ton of time, while providing a resource to clients that they can reference forever. It has also been useful for some of our biggest clients, who often have very specific questions about our functionality that a two- to three-minute Loom recording can address with ease. The impact on our business has been incredible — we are able to do more with our time, which frees us up to think about the bigger picture.
 

If your company culture was a car, what would it be, and why? 

We’d be the new 2025 Volkswagen ID Buzz! When I see an old school VW Bus it conveys a life of leisure and excitement — adventure, really! We here at FareHarbor are all passionate about travel and a life filled with new experiences and new perspectives. Still, we would have to be the newest possible model with all the bells and whistles because we are on the cutting edge of booking software technology. We innovate constantly and we are always striving to make ourselves the obvious choice for tour and activity providers all over the world!