Teams at Europcar Mobility Group

Oversee daily operations, manage staff, control costs, promote team culture, monitor KPIs, and drive revenue growth at the station.

The Priority Officer provides express pickup service and outstanding customer service to Priority Members while actively seeking ways to improve customer experiences. Responsibilities include serving loyalty customers efficiently and effectively, maintaining high service standards, and ensuring customer satisfaction in a fast-paced environment.

Handles vehicle damage claims from investigation through resolution, including customer communications, claim processing, file maintenance, financial transaction documentation, recovery allocation, liability settlement negotiation, and recovery of damage fees. The role also responds to inquiries, resolves complaints, maintains accurate records, applies rental terms and conditions, and supports quarterly claims improvement projects.