Teams at DYWIDAG

Leads APAC IT service delivery, supervising one distributed IT administrator while remaining hands-on with second- and third-line support. Manages service desk operations, SLAs, major incidents, Microsoft infrastructure, Active Directory, Microsoft 365, networks, security tooling, backups, disaster recovery, assets, suppliers, compliance, and documentation. Supports regional sites across Australia, Taiwan, and APAC, coordinating coverage and continuous improvement with Global IT.