Teams at DXC Technology

Provide expert support and maintenance for a business-critical mainframe application using ADABAS Natural, IBM mainframes, JCL and SQL. Troubleshoot and resolve complex issues, implement enhancements (including COBOL), manage batch processes and interfaces, participate in out-of-hours support roster, and collaborate on new development and system upgrades to ensure stability, performance, and security.

Assess and determine workers' compensation claim eligibility in a self-insured Queensland environment, investigate unclear liability, review and approve PIAWE and weekly compensation calculations, liaise with payroll and stakeholders, transition accepted claims to ongoing case managers, and maintain compliant, accurate claim documentation in Assure.

The Customer Success Manager ensures client success across accounts, leading delivery governance, managing client satisfaction, and driving profitable growth. They act as the primary client contact, overseeing financials, and orchestrating cross-offering capabilities while focusing on retention and strategic partnerships.