Teams at DXC Technology

Leads technical workers’ compensation claims practices without managing a personal claims portfolio. Coaches claims teams, oversees APA results, case conferences, litigation and conciliation matters, reviews entitlement and files, identifies fraud risks, advises on legislation and WorkSafe requirements, partners with Legal, analyzes claims trends, and drives continuous improvement, compliance, service quality, and performance outcomes.

Provides front-line TechBar and end-user IT support, resolving incidents and service requests while assisting with devices, mobility, collaboration tools, meeting rooms, provisioning, and refresh activities. Manages tickets and records in ServiceNow, follows ITIL-aligned workflows, promotes secure workplace practices, and collaborates with broader IT teams. The role emphasizes troubleshooting, customer service, proactive user assistance, timely resolution, and maintaining a professional TechBar environment.

Maintain, install, configure and customize z/OS and vendor-supplied mainframe software; diagnose and resolve system and performance issues; coordinate installations and software maintenance; support sysplex, JES, Comm Server, disaster recovery, and on-call operations; establish best practices for COTS mainframe products.