Dragos Offices

Leads post-sales customer success for APAC clients, managing onboarding, implementation, adoption, success plans, business reviews, retention, churn risk, and expansion opportunities. Serves as the primary customer contact, maintains account records and recovery plans, demonstrates business value, and collaborates with sales, technical account management, professional services, intelligence, and support teams. Requires cybersecurity understanding and the ability to manage complex enterprise relationships.

Serve as a trusted technical advisor for critical infrastructure customers across Australia and APAC. Lead onboarding, adoption, workshops, training, account reviews, and value-realization planning while improving customers’ OT cybersecurity maturity. Guide integrations, security workflows, risk reduction, and cyber resilience initiatives. Monitor account health, address adoption risks, collaborate with internal teams, and provide customer feedback. Travel throughout Australia, New Zealand, and APAC up to 30%.

Lead industrial cybersecurity engagements, including architecture reviews, assessments, site walk-downs, data analysis, and customized tabletop exercises. Present findings and recommendations to customers, develop protocol analytics and security research, contribute to customer training, and support pre-sales scoping. The role requires deep ICS/OT expertise, technical writing, knowledge of cybersecurity and systems administration, and willingness to travel internationally.