Teams at Crown Resorts Limited

Supports Front Office operations across the front desk, bell desk, and valet parking. Leads, coaches, and develops team members; manages guest enquiries, complaints, room inventory, rostering, labour resources, costs, reporting, and service standards. Collaborates with hotel departments, supports upselling and revenue initiatives, and identifies process improvements. Requires experienced hotel management and strong customer service, communication, organisational, and commercial skills.

Develop and execute integrated marketing campaigns, promotions, customer offers, and communications across CRM, email, SMS, digital, social, and owned channels. Manage social content calendars, coordinate stakeholders, monitor budgets and ROI, analyze campaign performance, identify optimization opportunities, and support promotional activations and events for Crown Melbourne.

Develops and improves auditable payroll reporting, reconciliations, dashboards, exception reports, and data-quality controls. Translates payroll, workforce, finance, and compliance requirements into reporting specifications and operational outputs. Identifies data defects, supports cross-system reconciliation across Workday, UKG, payroll, and finance environments, and maintains reporting governance, access controls, version control, process maps, SOPs, and runbooks.