Teams at Crown Resorts Limited

Provides Level 2 IT support across casino, hotel, and corporate environments. Responsibilities include managing ServiceNow incidents and requests, troubleshooting Microsoft 365, Windows, identity, networking, and Intune devices, supporting access management and device lifecycle activities, performing monitoring and maintenance, and assisting with backups, patching, and changes. The role requires strong customer service, ticket ownership, documentation, SLA management, and collaboration with specialist technical teams in a 24/7 operational environment.

Supports financial crime risk assessments across Crown’s operations by analysing customer, transaction, product and regulatory data. Develops risk dashboards, reporting and visualisations; identifies emerging AML/CTF risks, trends and typologies; enhances risk assessment frameworks; and delivers data-driven insights and recommendations in partnership with Financial Crime, Compliance, Technology and Data Analytics stakeholders.

Lead procurement for hospitality pre-opening projects, including restaurant openings and hotel refurbishments. Source F&B and OS&E, manage tenders and supplier negotiations, align deliveries with construction milestones, track project budgets and purchase orders, and mitigate supply risks. The role partners with development, design, property, food and beverage, finance, and project teams to ensure projects open on budget, on schedule, and to brand standards.