Teams at Crown Resorts Limited

Provide frontline technical support and monitoring for Crown Melbourne IT infrastructure. Troubleshoot and escalate incidents across networks, servers, storage, VMware, firewalls, AD/Entra ID, mobile and customer‑facing systems. Manage incident/problem/change records, maintain runbooks/SOPs and operational documentation, support change control and projects, and collaborate with IT teams, stakeholders and vendors to resolve issues and maintain system stability.

Lead and manage Crown Melbourne's Medical Services team of ~15 medics, overseeing 24/7 medical and emergency response, workforce planning, training, clinical governance, equipment and pharmaceuticals, stakeholder coordination, budgets and health programs to ensure safety and service excellence.

Lead end-to-end integrated marketing campaigns for concerts, shows and entertainment experiences. Develop audience-first strategies, manage budgets, partner with promoters and agencies, measure ROI, deliver post-campaign analysis, and coach a Marketing Coordinator while aligning activity to visitation and revenue goals.