Teams at CreditorWatch

Manage a portfolio of Collect customers in Victoria to drive net revenue retention through renewals, upsell, onboarding, adoption and relationship management. Own onboarding, training, contract renewals and pricing discussions, maintain CRM hygiene, resolve issues, and identify expansion opportunities while monitoring market trends to position CreditorWatch as a strategic partner.

Validate and configure CreditorWatch SaaS product versions for customers, review requirements forms, create internal build requests, deliver demos, perform Level 2 support, liaise with product and solutions teams, and identify process improvements.