Teams at Compass Education

Own end-to-end recruitment across all business functions, including sourcing, screening, interviewing, offers, and closing. Administer the Workable ATS, build proactive talent pipelines, partner with hiring managers, improve candidate experience, manage employer branding, report recruitment metrics, coordinate workforce planning, and oversee agency relationships. The role is Compass Education’s first dedicated talent acquisition position and operates in a hybrid Melbourne setting.

Identify and evaluate product opportunities across Compass’s school management platform. Conduct customer discovery, assess commercial viability, build business cases, and create prototypes using Figma and AI-assisted design tools. Present recommendations to executives, hand concepts to product teams, and advise during early development. The role combines product strategy, design judgment, financial modeling, experimentation, and cross-functional collaboration.

Monitor and evaluate customer and agent interactions across calls, emails, and chats. Maintain QA standards, scorecards, and calibration processes; analyze CSAT, FCR, AHT, compliance, and performance trends; manage complaint workflows and surveys; provide coaching feedback; identify training needs; produce reports; and partner with support, product, development, and training teams to improve service quality and mitigate risks.