Teams at CNX

Leads partner strategy and alliance sales across Australia and New Zealand. Builds joint go-to-market plans, develops executive relationships, creates and closes partner-led opportunities, drives pipeline through campaigns and events, manages commercial discussions, and collaborates with sales, delivery, legal, finance, and marketing teams. The role focuses on converting technology partnerships across hyperscalers, CCaaS, and enterprise platforms into measurable revenue growth.

Leads new-business sales across a defined industry sector, identifying high-value targets, building C-suite relationships, shaping complex technology, CX, transformation, and managed-services opportunities, and closing enterprise deals. The role owns pipeline creation, strategic pursuits, negotiations, market presence, and commercial growth while coordinating cross-functional solution and industry experts.

Provide Level 1 and Level 2 technical support for Genesys Cloud, Amazon Connect, and other CCaaS platforms. Responsibilities include incident triage, IVR and call-routing configuration, system monitoring, issue escalation, documentation, user training, and continuous improvement. The role collaborates with engineering, development, operations, vendors, and customers to maintain reliable 24x7 contact center operations.