Teams at CNX

Own and grow strategic client accounts within Australia’s superannuation industry. Responsibilities include developing account plans, expanding relationships through cross-selling and upselling, identifying revenue opportunities, engaging C-suite stakeholders, leading commercial discussions, managing risks and governance, and coordinating internal technology, delivery, sales, and client success teams. The role requires strong industry expertise, commercial acumen, executive presence, consultative selling skills, and experience with technology, managed services, BPO, CX, or digital transformation solutions.

Senior, client-facing technical lead responsible for discovery, end-to-end AWS solution architecture, migration to AWS (including contact centre migrations), leading a squad of consultants, hands-on implementation, designing data and AI-enabled solutions, mentoring, reusable IP creation, and occasional pre-sales support.

Design, build, and deploy AWS-based solutions (including Amazon Connect CX platforms). Implement integrations, CloudFormation templates, Lambda functions, data pipelines (Glue, Athena), and QuickSight dashboards. Participate across SDLC, troubleshoot incidents, and train teams to ensure secure, well-architected cloud deployments and CX visibility.