Jobs at CNX

Design, build, and deploy AWS-based solutions—particularly Amazon Connect CX platforms—develop Lambda integrations and CloudFormation, create data pipelines and QuickSight dashboards, troubleshoot incidents, and collaborate with cross-disciplinary teams to deliver secure, well-architected cloud applications.

Provide Level 1 and Level 2 support for CCaaS platforms (Amazon Connect, Genesys Cloud), manage IVR and routing, monitor systems, triage incidents, escalate complex issues, document solutions, suggest improvements, collaborate with technical teams, and train end users.

Design, build, and deploy AWS-based solutions (including Amazon Connect CX platforms). Implement integrations, CloudFormation templates, Lambda functions, data pipelines (Glue, Athena), and QuickSight dashboards. Participate across SDLC, troubleshoot incidents, and train teams to ensure secure, well-architected cloud deployments and CX visibility.

Senior, client-facing technical lead responsible for discovery, end-to-end AWS solution architecture, migration to AWS (including contact centre migrations), leading a squad of consultants, hands-on implementation, designing data and AI-enabled solutions, mentoring, reusable IP creation, and occasional pre-sales support.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Conducts quality assurance evaluations and audits of customer interactions across calls, email, and chat. Analyzes CSAT, DSAT, and quality trends, performs root cause investigations, coaches frontline advisors, and supports process improvements. The role prepares reports, leads case reviews and calibration sessions, ensures compliance with client standards, and presents actionable insights to internal and external stakeholders. Requires Polish and English proficiency and is onsite in Katowice.

Design, deploy, and maintain highly available, secure cloud platforms; support CI, automation, monitoring, and migrations of legacy systems to AWS; resolve performance, vulnerability, and scalability issues; create operational documentation and collaborate with stakeholders.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, and follow defined procedures while maintaining professional, empathetic communication.

Handle inbound/outbound customer contacts to resolve routine issues, document interactions in tracking systems, maintain product knowledge, meet KPIs, and upsell services when appropriate. Work as part of a team in a fast-paced, metric-driven contact center with shift rotations as needed.