Teams at Civica

Serve as a central customer liaison within the Global Customer Success team: manage incoming requests across finance, product, engineering and delivery; coordinate cross-functional responses; quality-assure communications; identify recurring issues and drive improvements; provide engagement insights and reporting; partner with leadership to develop customer engagement approaches tied to business transformation goals.

Lead localisation and delivery of change activities for the APAC rollout of Certinia PSA. Engage stakeholders, coordinate communications, readiness, training, go‑live and post‑go‑live adoption to ensure successful adoption of new systems and processes.

Lead transformation of APAC LiveOps into a modern SRE and CloudOps capability. Define operating model, improve reliability, observability, incident response, automation and infrastructure as code. Partner with Product, Platform, Security and regional teams to reduce downtime, increase resilience and embed SRE practices across the region while building and coaching high-performing teams.