The Analyst will support data-driven decision-making, conduct process assessments, perform data analysis, and develop business requirements and process maps to identify improvement opportunities.

The Senior Analyst in Workforce Optimization will develop forecasting and scheduling models, assess staffing effectiveness, and ensure data-driven decision-making for the team.

This Senior Engineer role involves leading technical support efforts, managing application environments, mentoring junior staff, and optimizing processes within the Client Productivity team.

The Consultant in Performance Monitoring ensures compliance with quality standards in customer service, utilizes speech analytics for performance evaluation, and collaborates with various teams to improve customer experience.