Teams at Block

The Customer Service Advocate will handle complex customer inquiries, provide technical payment resolution guidance, and enhance customer experience through problem-solving and service delivery.

The Dispute Resolution Specialist resolves complex customer and merchant disputes, manages complaint lifecycles, and provides analytical insights to improve processes. Responsible for communicating with external bodies and preparing detailed responses.

Lead a team handling external complaints, ensure compliance with regulations, analyze complaint data, and maintain strong stakeholder engagement to enhance customer experience.