Manage the onboarding process for Australian merchants, ensuring they are educated and trained on Square's platform. Collaborate with internal teams, conduct training, and address potential obstacles during onboarding.

Manage the SMB Customer Service Merchant experience, ensuring service delivery and quality standards while driving improvements and collaborating with various teams.

The Account Manager for SMB will partner with small businesses to help them thrive, advocating for their growth by crafting tailored solutions and expanding partnerships, focusing on product adoption and retention.