Teams at BioCatch

Own technical relationships with enterprise APAC customers, serving as a trusted advisor and escalation point for complex issues. Manage incidents, root-cause analysis, platform health, SLAs, performance optimization, integrations, upgrades, testing, and go-live delivery. Lead technical reviews, customer education, adoption, and innovation while coordinating with Product, Engineering, Solutions, and Support teams. Use scripting, data analysis, and automation to improve customer outcomes and operational efficiency.