Teams at BDO in Australia

Conduct user research, analyze feedback and behavioral data, and translate insights into user journeys, wireframes, prototypes, and content improvements. Enhance information architecture, navigation, onboarding, accessibility, usability, and support experiences for BDO’s secure client collaboration platform. Partner with product, technology, and business stakeholders to deliver user-centred digital experiences and contribute Australian insights to global platform initiatives.

Lead AML/CTF compliance activities, including customer due diligence reviews, control-gap analysis, remediation, process improvement, operational guidance, training resources, quality monitoring, and complex escalations. Provide technical AML guidance to administrators, support workflow and workforce planning, and engage stakeholders across the firm to strengthen regulatory compliance across approximately 30,000 client engagements.

Leads the end-to-end accounts receivable function, including collections, cash application, debtor management, reconciliations, reporting, and internal controls. Manages onshore and offshore teams, resolves billing disputes, partners with stakeholders, supports month-end close, oversees vendor onboarding documentation, and drives process improvements through automation and technology.