Teams at AustralianSuper

Design, build, test, deploy, and support production-grade enterprise AI and agentic solutions using Python, .NET/C#, and Azure. Develop AI agents, RAG capabilities, orchestration workflows, APIs, and enterprise integrations, while applying security, privacy, governance, observability, resilience, and responsible AI practices. Senior engineers own technical outcomes, influence solution design, and mentor colleagues.

Handles phone-based member complaints, resolves non-complex administration complaints, triages and allocates cases, and escalates complex or sensitive matters. The role ensures compliance with regulatory and fund requirements, identifies service and process improvements, and collaborates with internal teams and external stakeholders to improve member outcomes.

Manage operational risk for a member service transformation program. Partner with workstreams to assess risks, design controls, coordinate risk acceptances, advise on business requirements and solution design, and monitor mitigating actions. Provide pragmatic risk and compliance guidance, translate regulatory requirements into business outcomes, and build effective relationships across the organisation.