Teams at Australian Financial Complaints Authority (AFCA)

Create, edit, publish, and maintain internal communications and digital content across SharePoint, the intranet, Knowledge Centre, and employee-facing channels. Translate complex information into clear, accessible content, support organisation-wide campaigns, improve information discovery and digital experiences, and guide stakeholders and content owners on publishing and governance.

Provides proactive executive support to the Chief Scams Officer, managing calendars, priorities, meetings, governance materials, stakeholder engagement, travel, communications, expenses, recruitment activities, and process improvements. The role requires discretion, strong organisation, advanced Microsoft Office skills, and the ability to coordinate senior leaders and external stakeholders in a complex environment. This is an initial six-month maximum-term contract with hybrid working.

Manage complex life insurance complaints through investigation, negotiation, conciliation, and written decisions. Apply legislation, industry codes, legal principles, and AFCA fairness criteria to resolve disputes efficiently. Gather information from consumers and third parties, lead challenging multi-issue cases, communicate outcomes in plain English, and contribute to operational improvements, strategy alignment, collaboration, and project delivery.