Teams at Australian Financial Complaints Authority (AFCA)

Lead end-to-end solution architecture for Corporate Services (HR, Payroll, Finance). Translate business, regulatory and operational needs into secure, scalable Workday-based designs, guide delivery teams, manage risks and integrations, collaborate with vendors, and enable SAFe agile delivery while maintaining architectural integrity.

Build and maintain a scalable Azure-based data platform (ADF, Databricks, Synapse, Azure SQL). Design batch and streaming pipelines, implement lakehouse/Delta Lake architectures, enable CI/CD and IaC, monitor performance/cost, support AI/ML workloads, ensure security and governance, and partner with analytics and AI teams to deliver trusted data for insights.

Investigate and resolve financial difficulty complaints by assessing issues, producing clear determinations, negotiating via telephone conciliation, and engaging parties with empathy. Work collaboratively to deliver fair, accountable outcomes aligned with AFCA policy and community expectations.