Teams at Australian Financial Complaints Authority (AFCA)

Embeds with business and operational teams to identify challenges and build software, AI, automation, data, and integration solutions. The role develops prototypes and production applications, applies cloud and DevOps practices, implements governed AI capabilities, translates user needs into platform improvements, and supports adoption and operational transition. Strong stakeholder engagement, software engineering, cloud application development, AI or automation experience, and delivery of measurable business outcomes are required.

Assess financial complaints under AFCA Rules, determine jurisdiction, identify key issues, request documentation, and support early resolution. Communicate with complainants and financial firms, maintain case records, explain processes, identify vulnerabilities, negotiate outcomes, escalate complex matters, flag systemic issues, and support quality assurance, continuous improvement, and staff mentoring.

Partner with Finance, Operations, and organizational leaders to analyze monthly results, develop budgets and forecasts, build scenarios and business cases, and provide strategic financial advice. The role delivers financial and operational insights, supports performance planning, improves processes, and translates complex data into actionable recommendations. Responsibilities also include management reporting, stakeholder communication, and safeguarding sensitive financial information.